Kelsey's Companion Care
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Policy Briefing
(for full policies see contract at the bottom of the page)

Reservations  

Reservations must be made at least 4 days in advance for returning customers and a minimum of 10 days in advance for new customers as a new client meeting needs to be set up, paperwork signed and filled out, and new keys picked up. We understand that this is not always possible and last minute needs can arise. We will always do our best to accommodate all new reservation requests.

Refunds/Cancellations

 Pet sits: Cancellations must be made 72 hours in advance.

Dog Walks: Cancellations must be made 24 hours in advance.

Key Policy

We require that all clients have at least 2 keys made just for our pet sitting services as this makes it much easier to book pet care without trying to figure out a key exchange option. We keep all of our keys secure in lock boxes and each client is assigned their own number so that addresses and keys are never together. If you would not like to leave your key with us there is a $20 key pickup/drop off/refiling fee.

Note: We cannot leave keys in homes on the last visit due to the chance of traveling difficulties and pets needing an additional unplanned visit.

**If you need to schedule just one time care for whatever reason, you must let KCC know in advance so that a temporary code can be assigned to your keys**


Payment 

Payment is accepted in the form of cash, check, or credit card (Mastercard and Visa). Payment is expected before or at the start of service. 

**For pet sits and non weekly appointments, check or cash is preferred to avoid credit card processing fees**



Vaccinations 

All animals must be vaccinated according to their veterinarians recommendation. Everyone must have an up to date Rabies Vaccination


Privacy Policy
Our clients privacy is very important to us. All keys are kept in secure lock boxes and paperwork containing home addresses and names are never connected to the house keys. All information collected via phone, email, first client meeting, and our online software, is to be used by Kelsey's Companion Care only. This includes, names, home addresses, email addresses, and credit card information. We do not disclose personal information of our clients or former clients to anyone outside of Kelsey's Companion Care staff.



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